Answering calls while you manage your business can be time consuming and could drain your energy. Traditionally, hiring a receptionist to answer all your customers’ inquiries on the phone and taking some personal calls for you could be the best thing to do. And as we become more accustomed to digital and virtual technologies, Virtual Receptionists were introduced to the market and is now on the test run whether it could be the latest trend.Why not? People had accepted and embraced Business Process Outsourcing (BPO) industry today so why not Virtual Receptionists? Nevertheless, there is a difference between a Virtual Receptionist and a call center agent (as what we usually call people who works in BPO industries). A call center agent merely takes calls and answer queries while Virtual Receptionists, acts in the name of your company’s name.
A virtual receptionist is an phrase used in the business sense that refers to an individual who answers phones or performs the duties of an on-site receptionist, but is not actually located at the primary business’s location. Customer service representatives, answering service agents, and even appointment schedulers could all be classified as a virtual receptionist if they are working off-site or at a remote location. In the majority of cases, the receptionist is working from a home office.
SOME OF THE VIRTUAL RECEPTIONIST SERVICES ARE AS FOLLOWS:
1 Customary Greeting:
Customer interaction is an experience and correctly greeting the customer will shape the first impression about your company. At ExpertCallers, we record customized greetings to ensure the customer is treated professionally and routed to the point of contact at the earliest.
2 Your Way of Call Routing
We can route each call the way you want. We believe, treating every call uniquely is important. That’s why we enable the companies to set rules to route the customer according to type of caller, time of calling and many other criteria. And, all this can be updated as and when required on the dashboards.
3 Refined Call Screening
This feature helps you to avoid those intruding unwelcomed calls, as we screen the calls on the basis of specific time and route calls or voicemails to precise departments and people.
4 Instant Connection
Our click-to-call feature, provides rapid and easy web to phone connection within no time, thereby providing a better avenue for customer to connect.
5 Automatic Call Recording
Every call will be recorded effectively and can be used for quality, training and compliance purposes in future.
6 Effective Multi-level IVR
We provide round-the-clock IVR, which provides limited prompts and enable customer to reach the desired person quickly.
7 Real-time Analysis and Report generation
We empower the companies with real-time data and encourage them to analyse it to streamline the operations.