If you’re looking for any limitation that PBX business phone systems bring, it would be that they rely on an internet connection to function. As long as you’re using a reliable internet provider your system will stay up and running; however, many PBX business phone systems offer the ability to forward your calls to an external device, like your smartphone. It’s an added security feature that gives business owners peace of mind knowing that they won’t miss an opportunity regardless of unexpected circumstances. Just like this simple call forwarding feature, there are many services within a small business phone system that can save your business.
Call recording is a great way to keep voice records, just be sure to follow your state’s laws in regards to voice recording. It comes in handy with industries like travel agencies and medical offices when there is miscommunication or an incident regarding an exchange of information over the phone. It’s a way to meet compliance standards for certain industries and has been a crucial tool for business owners who rely on record-keeping for accountability and training purposes.
You can easily streamline your customer’s calling experience with an automated attendant and customized caller menu. These two features work together to give your caller relevant information, like new promotions or upcoming changes to your office hours, and direct them to the people they need to speak with. Your callers will appreciate the updates and their positive experience will encourage them to recommend your service to others.Overall, keep it simple. You might not need all the bells and whistles a major provider might offer, so be sure to understand your specific business communication needs. Look for business phone systems that reduce the headaches, not add to it.